Joliu & Orval will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond our control. Once orders are sent a change of delivery address will no longer be possible, so please make sure to fill out a correct address when checking out.
Orders of available items will be processed the following 1-2 working day of the order’s placement, upon confirmation of their availability and check of the bank transaction.
We ship from Monday to Friday. There are no shipments on Saturdays, Sundays nor on public holidays.
Shipping costs for each specific geographic area that Joliu & Orval ships to are calculated at checkout.
International orders may be subject to customs or import duties once it reaches the destination country. Joliu & Orval are not responsible for the payment of these charges and they must be paid by the customer receiving the parcel. Unfortunately, Joliu & Orval has no control over these charges and as they vary from country to country, we cannot advise you at checkout what these charges may be. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.
Please note that in case that if, for any reason, customer refuses the delivery of the parcel or isn’t available for receiving the parcel/doesn’t pick up the parcel as requested by the courrier, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the pieces that are to be refunded.
If the parcel is not delivered to the address provided in the order confirmation because there is no one to receive it, Joliu & Orval cannot be held responsible. You will get a refund for your order once the parcel is returned to our offices.
Joliu & Orval is not responsible for parcels lost or damaged during shipping.
Please verify carefully all your shipping information before completing your order. Joliu & Orval cannot be held responsible for lost parcels/erroneous deliveries due to wrong address, phone, door number and/or other wrong shipping information.
If you want to return an item, please contact us.